Shipping policy

Shipping Policy
Effective date: June 6, 2026
Last updated: June 6, 2026
This Shipping Policy applies to orders placed through mleva.com and forms part of our Terms & Conditions.
1. Shipping territory
We currently ship only to accepted mainland United States addresses. Orders to addresses outside our supported shipping area may be declined, cancelled, held for review, or refunded.
We may not ship to PO boxes, military addresses, parcel lockers, freight forwarders, package forwarding services, reshippers, hotels, temporary addresses, mail drops, virtual addresses, restricted locations, or addresses that our checkout, payment, fraud-prevention, fulfillment, customs, or carrier systems do not support.
2. Processing and delivery estimates
Processing and delivery estimates are shown on the product page, cart, checkout, order confirmation, or other customer-facing pages. Current planning guidance for Mleva is an estimated delivery window of 6–13 business days for most accepted mainland U.S. orders, unless the product page or checkout states otherwise.
Delivery estimates are estimates, not guarantees, unless we expressly state a guaranteed delivery date for your specific order. Do not order if the displayed delivery estimate will not work for you.
Processing may take longer during high-volume periods, holidays, supplier delays, address reviews, payment reviews, customs checks, carrier disruptions, weather events, or other circumstances outside our control.
3. Shipment confirmation and tracking
When tracking is available, we will send tracking details to the email address used at checkout. Tracking may take time to update after a label is created or after a package is transferred between carriers, fulfillment partners, customs brokers, or postal operators.
Tracking events may be delayed, incomplete, or temporarily inaccurate. A lack of immediate tracking updates does not always mean the package is lost.
4. Duties-paid / DDP-style shipping for eligible orders
Eligible orders shipped to accepted mainland United States addresses are intended to be fulfilled using a duties-paid shipping method. This means standard import duties, import taxes, tariffs, customs processing charges, brokerage fees, carrier collection fees, and similar import charges known to us are intended to be included in the checkout total for eligible orders, unless the product page or checkout clearly states otherwise.
Duties-paid shipping does not mean the Product is duty-free, tariff-free, tax-free, customs-free, or exempt from import rules. Customs authorities, carriers, brokers, suppliers, or logistics partners may still process the shipment and related documentation.
If a carrier asks you to pay an unexpected import-related charge, contact us at info@mleva.com before paying so we can review the issue. If you pay an unexpected charge without contacting us first, we may have limited ability to review or reimburse it.
5. Address accuracy
You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for delays, losses, returns, failed deliveries, extra charges, or non-delivery caused by incorrect, incomplete, unsupported, or undeliverable addresses provided by the customer.
Contact us immediately at info@mleva.com if you notice an address error. We cannot guarantee that an address can be changed after an order is placed.
6. Delivery attempts, refused packages, and unclaimed packages
If a package is refused, unclaimed, abandoned, not collected, or returned due to customer action or inaction, we may deduct shipping, return shipping, customs, handling, processing, and other non-recoverable costs from any refund to the maximum extent permitted by applicable law.
If a package is returned to a supplier, warehouse, carrier, or fulfillment partner instead of our business address, we may not receive the Product and may be unable to process a return or refund unless the issue is covered by applicable law or approved by us in writing.
7. Lost, damaged, incorrect, or missing packages
If your order appears lost, damaged, incorrect, or missing items, contact us at info@mleva.com as soon as possible with your order number, delivery address, tracking number, and photos where relevant.
We may ask for photos of the packaging, product, shipping label, damaged item, or other evidence so we can investigate with carriers, suppliers, warehouses, and fulfillment partners.
Nothing in this policy limits any mandatory legal rights you may have for damaged, defective, incorrect, missing, undelivered, unsafe, materially misdescribed, delayed, or legally refundable orders.
8. Delays and legally required delay handling
We aim to ship within the timeframe stated at checkout or otherwise communicated to you. If we cannot ship within the stated timeframe or within a legally required timeframe, we may contact you for consent to a delay or provide a cancellation/refund option as required by applicable law.
Weather, customs, carrier disruptions, supplier issues, fulfillment delays, payment reviews, address problems, holidays, and events outside our control may affect delivery estimates.
9. Contact
For shipping questions, contact:
Mleva / Meridiem35 Oy
Email: info@mleva.com