Refund policy

Refund & Return Policy
Effective date: June 6, 2026
Last updated: June 6, 2026
This Refund & Return Policy applies to purchases made through mleva.com and forms part of our Terms & Conditions.
1. Overview
Mleva products are personal comfort products designed with pregnancy in mind. Because insoles come into contact with feet and shoes, they may not be suitable for ordinary resale after delivery, handling, trimming, or use.
Your order is accepted when the Product is shipped. Once an order has been accepted and shipped, all sales are final unless this policy expressly allows a cancellation, refund, replacement, return, store credit, or other remedy, or unless applicable law requires one.
This policy explains when we may approve a cancellation, refund, replacement, return, store credit, or other support request.
Nothing in this policy limits any mandatory legal rights you may have for damaged, defective, incorrect, missing, undelivered, unsafe, materially misdescribed, materially delayed, or legally refundable orders.
2. Final-sale policy and no change-of-mind returns
Unless the product page or checkout states otherwise, we do not accept standard change-of-mind returns or exchanges after an order has been accepted and shipped.
To the maximum extent permitted by applicable law, Products that have been delivered, handled, worn, trimmed, cut, altered, inserted into shoes, damaged, soiled, washed, or otherwise used are final sale and are not eligible for change-of-mind returns.
If we choose to approve a goodwill return, refund, replacement, store credit, or other remedy, we may set the conditions for that remedy, including return instructions, return timing, inspection requirements, and whether the Product must be unused, untrimmed, unworn, clean, undamaged, and in original condition and packaging. Any goodwill remedy is discretionary, does not create an obligation to repeat it, and does not waive our rights, except where applicable law requires a specific remedy.
3. Cancellations before shipment
Contact us immediately at info@mleva.com if you need to cancel or change an order. We may be able to cancel or edit an order before it ships, but cancellation is not guaranteed after an order is placed.
Once an order has entered processing, fulfillment, packing, customs preparation, shipping, or carrier handoff, we may be unable to cancel or change it. Once the Product is shipped, the order is accepted and all sales are final except as stated in this policy or required by applicable law.
4. Damaged, defective, incorrect, or missing items
Contact us as soon as possible, preferably within 7 days after delivery, if your order arrives damaged, defective, incorrect, or missing an item. Include your order number and clear photos of the Product, packaging, shipping label, and issue.
If we verify that a Product is damaged, defective, incorrect, missing, unsafe, or materially different from what you ordered, we may offer a replacement, refund, store credit, prepaid return label, or another remedy as required by applicable law and our policy. Where we choose to refund or replace, we may do so without requiring you to ship the Product back, at our discretion. Any goodwill remedy is provided at our discretion, does not create an obligation to repeat it, and does not waive our rights, except where applicable law requires a specific remedy.
Do not continue using a Product that appears defective, damaged, unsafe, contaminated, unusually odorous, unstable, or unsuitable.
5. Non-refundable situations
To the maximum extent permitted by applicable law, we may decline refunds, returns, replacements, or other support requests for:
final-sale Products where no legal or policy-based refund right applies;
requests submitted outside the applicable policy window;
Products that have been worn, trimmed, cut, altered, inserted into shoes, damaged, soiled, washed, or used;
Products damaged by misuse, improper trimming, improper shoe fit, washing contrary to instructions, accident, neglect, or unauthorized modification;
ordinary wear and tear;
customer address errors;
refused, abandoned, unclaimed, or forwarded packages;
products returned without approval or to the wrong address;
repeated or abusive claims;
products purchased from unauthorized third-party sellers;
gift cards, digital items, or downloadable guides, if offered and disclosed as non-refundable;
issues caused by failure to follow product instructions or safety warnings.
This section does not limit any non-waivable legal rights.
6. Return shipping and costs
Do not send any Product back before receiving written return instructions from us. The address on the parcel, supplier package, or shipping label may not be our return address. Items sent to the wrong address may not be received or refunded.
If a return or replacement is approved because a Product is damaged, defective, incorrect, missing, unsafe, materially misdescribed, or otherwise legally refundable, we will tell you whether we provide a prepaid label, replacement, refund, store credit, or another solution.
For any discretionary goodwill return that we approve, you are responsible for return shipping costs unless we state otherwise in writing.
Original shipping, customs, processing, handling, or third-party charges may be non-refundable to the maximum extent permitted by applicable law.
7. Refund method and timing
Approved refunds are normally issued to the original payment method where possible. We normally initiate approved refunds within 5 business days after approval or, if we require the Product back, within 5 business days after we receive and inspect the returned Product.
Your bank, card network, payment provider, Shopify, or other third party may take additional time to post the refund.
If the original payment method is unavailable, we may offer store credit, replacement, or another legally permitted solution.
8. Exchanges and sizing help
We do not guarantee exchanges. If you ordered the wrong size or need help with fit, contact us at info@mleva.com. We may offer sizing guidance, replacement, discount, store credit, or another solution where appropriate.
9. How to request help
Email info@mleva.com with:
your order number;
the email used at checkout;
a short description of the issue;
photos or videos if the Product is damaged, defective, incorrect, or otherwise affected;
whether the Product has been trimmed, worn, washed, inserted into shoes, or altered.
Please do not send products back before receiving written return instructions from us.